What We Learned From KLAS Research Clinical Communication Platforms 2021 Report

Organizations embrace advanced functionality in the pursuit of better healthcare outcomes and operational economies

At TigerConnect, it’s been evident to us for a long time that Clinical Collaboration is no longer an aspiration for healthcare systems; it’s an imperative. COVID-19 intensified this reality. Care team members, facing all-time high rates of burnout and being routinely pushed to their limits, need effective collaboration tools–beyond simple secure messaging. 

But it is more than this. Healthcare organizations that have invested in more sophisticated clinical collaboration are improving patient outcomes and delivering a higher standard of care. Just this last week I learned of an amazing customer story: an organization that employs the TigerConnect Clinical Collaboration Platform reduced its door-to-needle time for stroke cases from 62 minutes to 30 minutes. They achieved this result by augmenting their standard workflow with better collaboration technology. These types of efficiencies save patient lives. These types of stories are inspiring. 

To understand this trend more broadly, I was excited to read KLAS Research annual Clinical Communication Platforms 2021 Report. It is an inspiring read – it cites a wide range of clinical outcomes benefiting both healthcare organizations and patients that our collective industry is delivering. To me, it also demonstrates that we are likely at a tipping point as an industry – moving from pure communications and secure messaging to beginning to achieve real and meaningful improvements via the more sophisticated use cases and workflows that have emerged as central to Clinical Communication and Collaboration.

 

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What does KLAS report about TigerConnect clients?

TigerConnect is once again honored to be recognized by KLAS for our impact on our healthcare clients and the industry. KLAS Research recognized TigerConnect for serving the largest base of acute care customers with timely support and efficient communication. 

I was happy to read the feedback from our customers in the report. One customer, a director of innovation and strategic partnerships, stated:

“We made the decision to partner with TigerConnect to drive the strategic discussion of clinical communications across the board and to identify use cases and opportunities where we could use technology to improve clinical operations, improve workflow and support our clinical team. As soon as we started enabling roles, we had a massive uptick in the utilization of TigerConnect. We could eliminate why people are calling the operator. It’s a seamless transaction between who’s working with the AMiON schedule and how those roles are populated within TigerConnect. There are always opportunities to scale the platform to facilitate additional workflows. I don’t think it’s ever going to end on how we continue to leverage TigerConnect.”

What did KLAS call out as the TigerConnect client outcomes?

More and more, TigerConnect customers are seeking help in becoming more efficient in a constantly changing environment of regulations, policies, and organizational goals. We see this every day.  The KLAS report reinforces this — top outcomes achieved by healthcare organizations using TigerConnect highlighted in the KLAS report include:

• Improved efficiency of clinical support staff, including improved patient team collaboration (patient transport, bed management, environmental services, etc.).
• Improved nurse satisfaction by removing extra devices and boosting clinician collaboration.
• Improved patient satisfaction and care via timely, efficient communication. These included decreased patient wait times for discharging and medication orders, faster clinician response time, and faster responses to patient questions. 
• Improved physician satisfaction, including increased clinician workflow fulfillment such as fewer call interruptions and easier access to communication.
• More efficient physician clinics and outpatient care.

TigerConnect Customers See Significant Efficiencies

One of the best parts of my role in interacting with our hospital system clients is hearing about the stories of how they are improving care and changing lives. Through this report, we provided KLAS the opportunity to learn more about St. Luke’s University Health Network, which sought to improve the way teams collaborate across their health system of 12 hospitals and 350 clinical locations with 16,000 staff members and 1.6 million patient interactions annually.

We recently interviewed St. Luke’s ourselves and discovered a great impact story. For clinical efficiencies, St. Luke’s sought faster discharge times, reduced consult times, and improved patient handoffs, while quality benefits included improved sepsis alerting, reduced lengths of stay, better care coordination, and compliance around critical value reporting. They also wanted workflow benefits focused on reducing time spent locating specialists, increasing patient throughput, and lowering “on-hold” times with operators.

TigerConnect helped them reduce internal calls to operators by 82 percent while adding 15 percent more employees and four additional hospitals. In addition, there was an 800 percent increase in messaging, a 68 percent reduction in paging, and message delivery went from minutes and hours to seconds. Amazing results and amazing scale.

Additional benefits include immediate notification of consult requests, faster code team activation, efficient and productive group huddles, and more inclusive communication – certain staff no longer were left out of communication channels.

Tags: KLAS Research, Clinical Collaboration Platform, Clinical Communication Platforms