Web Console 5.5.9 Mute, Group Status, Send by Email or SMS, Emoji

Major updates:

How to access these features:

Web Console users will find these new features online as soon as they are released.

Conversation Muting

Let’s face it, you’ve got a lot of friends at work. Keeping up with them can sometimes overwhelm you during your busy day. Fortunately, this next release will put peace and quiet just a click away with a new option to mute a conversation, disabling all alerts for a particular thread. Don’t worry, the messages will still be delivered and viewable later, but while mute is in effect the conversation won’t make noise every few seconds across your devices.

Take a break from any conversation with the new Mute feature.

To set a conversation to Mute, click on it at the left of the inbox screen and select Mute from the dropdown. At last. Enjoy the sweet sound of silence. You can choose how long each Mute will last: 15 minutes, 1 hour, 8 hours, or 24 hours. Marked with a special icon, muted conversations will not generate push notifications, sound alerts, or in-app notifications. If you’d like to unmute a conversation at any time, simply click again. Mute settings can also be changed from the Conversation Details Page.

Group Message Status for Web

You can track a package you’ve sent through the mail. We believe it should be just as easy to track a message over the wires, which is why TigerConnect Clinical Collaboration Platform – Standard pioneered the ability to track Message Status across mobile and desktop platforms. We’ve gotten so much positive feedback from users who like tracking when a message is “Sent,” “Delivered,” and “Read” during urgent discussions that we extended this functionality to Group conversations.

See who has recieved your message and who has read it.

With this upgrade, you can see the status of your message for each recipient in a Group. Click the message’s status in the bottom right of a message, ie “1/20 read,” to open the Message Status screen. Here you’ll see when you have successfully sent the message to each person, when their device has received it, and when each recipient has read it. No other enterprise messaging app provides this level of status tracking for group conversations.

Send by Email or SMS

Sometimes you need to have a secure back-and-forth with a colleague, but they’re not using TigerConnect Clinical Collaboration Platform – Standard. With this release, you can now send messages within the Web Console that will be delivered via email or SMS, initiating a Secure Web Chat with that person in their browser.

To send someone a message using the Secure Web Chat, first make sure you’re in the Contacts Directory using the dropdown on the left. Then click the button to compose a New Message and type an email address or phone number into the recipient field.

Chat with contacts who haven't joined TigerConnect Clinical Collaboration Platform - Standard

The recipient will receive a link by SMS or by email which opens an encrypted chat session in their browser. From this screen, they can message back and forth with you for a period of time, and you will receive the messages within TigerConnect Clinical Collaboration Platform – Standard as if it were any other conversation thread.

Emoji for Web

We know how work can be. Sometimes your day goes great, and sometimes it’s just a little less than great. Sometimes you really like your coworkers, and sometimes you just, well, kind of like your coworkers. Sometimes words aren’t enough to express your full range of workplace emotions. That’s why with this next release we’re bringing emoji to the web browser.

Can't find the words to say what needs to be said? Quit thinking so hard, just use an emoji

TigerConnect Clinical Collaboration Platform – Standard now lets you send the same emoji back and forth across every version of the app. No matter what device you’re using, you can let your emotions run free.