Improve HCAHPS Scores with Streamlined Communication Workflows

ricardo-estrada 10 26, 2023

 Much of our decision-making, whether it involves hiring experts or selecting doctors, is determined by word-of-mouth referrals and online reviews. In fact, 72% of people trust others’ experiences to select the best healthcare provider. In the healthcare industry, we have Hospital Consumer...

chris-lowder 02 24, 2023

Delivering high-quality patient care and fostering strong patient relationships are undoubtedly top priorities for physician groups. However, providing exceptional care requires more than just treating symptoms or administering medication. The World Health Organization notes that patient engagement is integral to...

ricardo-estrada 05 31, 2022

The Connected Care Team podcast recently had the pleasure of speaking with Brent Steineckert at Sharp HealthCare. As the Director of Access, Electronic Health Records, and Health Information, Brent oversees the integration of technology and clinical operations to make his...

chris-lowder 03 25, 2022

40 - 80 percent of the medical information provided by healthcare practitioners is forgotten immediately. Almost half of the information that is remembered is incorrect. In the status-quo patient-provider relationship, communications between patients and physicians can feel like a one-way...

karri 03 24, 2022

The annual HIMSS22 conference in Orlando, FL, was a welcome return to in-person events with insightful sessions covering healthcare topics, such as data and information, health equity, and the patient experience. Healthcare industry leaders gathered to "reimagine health" amid the...

chris-lowder 12 24, 2021

A 2020 study by CRICO Strategies showed that one-third of malpractice claims were caused by a failure in healthcare communication. Gaps in communication are one of the biggest causes of delays in patient transfers – leading to delays in treatment...

julie 04 09, 2021

Today’s acute care nurses are carrying a heavy burden, punctuated by an ever-increasing workload, high patient-to-staff ratios, not to mention the significant impact of the COVID-19 pandemic. This burden is compounded by longstanding challenges associated with distractions, stressful shifts, workplace...

will-oconnor 02 04, 2021

Recently at TigerSummit, Angeline Cosca, Chief Information Officer of Steinberg Diagnostic Medical Imaging Centers, delivered a presentation centered on improving the patient experience and eliminating conflict by streamlining a hospital’s referral process. Based in Southern Nevada, Steinberg Diagnostic Medical Imaging...

will-oconnor 09 24, 2020

The patient journey is not always a one-and-done. It can often include a few stopovers at different facilities – the emergency department, ICU, skilled nursing facilities, and others. This is especially true for older patients and those with chronic conditions...

julie 05 21, 2020

For better or worse, the coronavirus pandemic brought with it a once-in-a-generation opportunity to not only test, but to also successfully deliver new care-delivery models. As a result, telehealth and other forms of virtual care are here to stay. Key...