How to Master Patient Communication with 6 Simple Strategies

chris 11 01, 2019

What the doctors wanted us to hear: “You CANNOT, under ANY circumstances, send your 83-year-old diabetic, dialysis-dependent father back to his house where your 78-year-old mother, who’s showing signs of dementia, is his primary caregiver.” What my brothers and I...

chris 07 18, 2018

Hospital communication failures can have dire consequences for medical providers and patients. Behind almost every medical error, there’s a breakdown in communication, from misunderstood diagnostic results to erroneously entered information, a botched handover, or something else. The impact of these...

tigertextadmin 02 14, 2018

The “Last Mile Problem” is a trendy phrase most often applied to telecommunications — specifically, getting service to people’s homes. It’s important because that “last mile” defines what a customer thinks of your organization. It doesn’t matter how good your...