CIO Guide to Better Patient Satisfaction

ricardo-estrada 12 16, 2022

Many healthcare organizations use portals to communicate with patients, which are cumbersome and don’t provide the best user experience needed for efficient provider-to-patient communication. Patients prefer having a direct conversation with their physician without having to deal with downloading an...

will-oconnor 12 02, 2022

Healthcare has come a long way, but advancements like electronic health records (EHR) are limited in functionality. EHRs were designed as a record-keeping source for patient information and billing purposes. They cannot serve as an adequate communication platform for healthcare...

chris-lowder 12 24, 2021

A 2020 study by CRICO Strategies showed that one-third of malpractice claims were caused by a failure in healthcare communication. Gaps in communication are one of the biggest causes of delays in patient transfers – leading to delays in treatment...

will-oconnor 09 24, 2020

The patient journey is not always a one-and-done. It can often include a few stopovers at different facilities – the emergency department, ICU, skilled nursing facilities, and others. This is especially true for older patients and those with chronic conditions...