Improve HCAHPS Scores with Streamlined Communication Workflows

ricardo-estrada 10 26, 2023

 Much of our decision-making, whether it involves hiring experts or selecting doctors, is determined by word-of-mouth referrals and online reviews. In fact, 72% of people trust others’ experiences to select the best healthcare provider. In the healthcare industry, we have Hospital Consumer...

tyler-peterson 07 31, 2023

Over the past few years, patient care quality has fluctuated as hospital organizations and care teams have remained in survival mode, grappling with emergency rooms overrun with COVID-19 patients and nursing labor shortages. Unfortunately, that means continuity of care inevitably...

ryanbush 07 27, 2023

Penn State Health is a multi-hospital ecosystem serving patients and communities across 29 counties of Pennsylvania. This includes five hospitals with nearly 1,400 licensed beds, and 2,450 physicians and advanced practice providers – managing 2 million outpatient visits and 133,000...

nikkimanuel 07 07, 2023

Nurses are the beating hearts and caring faces of any medical facility. They are hands-on with patients more than any other caregiver. They initiate many key steps in clinical workflows. Do they have concerns about the state of nurse communication...

melody 04 28, 2023

More than 40,000 health professionals gathered once again at the 2023 HIMSS Global Health Conference & Exhibition to tackle some of the industry’s biggest challenges and discover the latest innovations. As one of the leading health conferences in the world, attendees were...

ryanbush 04 24, 2023

As healthcare professionals, we all know that the current healthcare system can be stressful and challenging. From managing patient care to collaborating with other clinicians and coordinating with various departments, it can be overwhelming. According to a survey conducted by...

nikkimanuel 03 30, 2023

The average hospital emergency department (ED) patient in the US waits more than 90 minutes to be taken to their room and nearly 120 minutes to be discharged from the ED. What’s more troubling is that this does not capture...

ryanbush 03 16, 2023

Here’s a sobering thought: 30 percent of all medical malpractice lawsuits today came as the result of poor clinical workflows. These inefficient workflows not only resulted in costs exceeding $2 billion but also caused nearly 2,000 deaths.  Whether it’s a...

chris-lowder 03 13, 2023

Patient transfer workflows are one of the most challenging clinical workflows healthcare providers face – due to the number of clinicians involved and fragmented communication. Many healthcare organizations use a combination of pagers, faxes, and phone calls to coordinate patient...

ricardo-estrada 02 13, 2023

In 2022, almost 55 percent of physician offices in the US reported that their patient visit volumes exceeded their volumes of 2021. With the volume of patients to manage increasing to pre-pandemic levels, it is becoming more challenging for practices...