Although the implementation of a secure texting solution is necessary in order for many businesses and organizations to comply with certain privacy and security standards, many enterprises have reported being able to see immediate time-to-value with secure texting.
Our case studies below show that features such as delivery notifications, read receipts and audit logs – which are essential components of many industry privacy and security standards – have also improved workflows, increased efficiency and delivered a higher level of service to clients.
Delivery notifications and read receipts significantly reduce phone tag and the need for follow-up calls. The Houston Fertility Institute recorded an 80% reduction in phone tag when TigerText’s secure texting solution was implemented in its 10 clinical offices; while, at the Wellcon medical facility in Salt Lake County, nursing staff saved 8-12 hours each day due to read receipts confirming that doctors had received their messages – allowing them to see up to 15 patients more per shift with the additional time available.
The El Rio Community Center in Tucson was able to see immediate time-to-value with secure texting after their implementation of TigerText resulted in a 22% increase in staff efficiency due to the ability to track received and forwarded messages. The audit log feature also enabled administration staff to resolve a problem with message accountability, enabling the facility to now ensure that all messages reach their intended recipients in an appropriate timeframe.
One excellent example of how secure texting has produced time-to-value is the Carvajal Pharmacy in San Antonio, where a problem existed regarding the filling of time-sensitive prescriptions and communication with the clinicians who had issued them. The pharmacy not only overcame the problem with TigerText, but reduced the time needed to fill prescriptions by 50% – with the pharmacists spending less time on the phone to doctors, who were then able to spend more time with their patients.
Finally, Optimal Health Services in California implemented TigerText’s secure texting solution to ensure HIPAA compliant communications between home healthcare nurses in the field and medical professionals located in the company´s offices. As soon as the secure texting solution was implemented, home healthcare nurses were able to spend a greater amount of time in the field – delivering a higher level of productivity and providing a higher standard of care to patients.
TigerText’s secure texting solution can streamline workflows, improve efficiency and deliver immediate time-to-value in industries other than healthcare. In any industry where regulations exist to protect the integrity of confidential data, there are multiple benefits to be obtained from implementing a secure messaging solution.
Our secure texting solution has already been adopted in more than 4,000 establishments. If you would like to learn more about how your organization or business can see immediate time-to-value with a secure texting solution from TigerText, please contact us or see a free demonstration of the latest version of our secure texting application and platform.