If a patient asks a nurse to speak with their doctor, how long do you think it will take the nurse to get a hold of him or her? According to a 2009 Cisco Survey, one-third of nurses said they spend at least 1-2 hours a day chasing people down. But by optimizing existing technologies, like mobile workstations, with secure messaging, healthcare organizations can drastically improve efficiencies.
Having to depend on inefficient technologies like phone calls and, gasp, pagers, many nurses have to wait countless hours and make multiple phone calls in order to fulfill one patient’s request. Here’s a workflow that shows how long it takes for a nurse to fulfill a patient request when secure messaging is not the primary communication tool.
This cumbersome process causes delays in reaching providers and addressing the patient’s need. Because the nurse doesn’t have any visibility as to whether the provider received the page or if the issue was escalated to the hospitalist, wait time skyrockets and patient satisfaction plummets.
Now, take a look at the same situation, but this time with the nurse having access to TigerText on her mobile workstation.
After implementing TigerText:
Now when patients have a request, nurses can send a TigerText from their mobile workstation to a resident and immediately know if it has been read or not. This means requests are being answered faster, time is being saved, and patients needs are fulfilled.
By bringing nurses on board to facilitate critical communications, healthcare organizations can achieve substantial ROI. With nurses no longer having to waste time tracking people down, they end up saving 60 minutes per shift – minutes they can spend concentrating on the needs of patients instead.
Moreover, that same Cisco survey notes that by switching to a secure communication device for nurses, overtime decreases by up to 10 hours. But it’s not all about the money saved, it’s also about better care for patients. If nurses can help to speedup the communication between nurses to providers to hospitalists, then patients can get their questions answered sooner, and leave happier.
Want to discover more ways TigerText can improve nurse’s throughput? Check out our guide, Communication Paths for Nurse Teams.