In June, TigerConnect hosted the second annual TigerConnect User Summit, a space for TigerConnect clients to share how they are modernizing care team collaboration. With over 200 registered attendees and speakers from three different health organizations, the TigerConnect User Summit provided a wealth of information regarding physician communication, on-call scheduling, and patient experience. We gained perspective into how clients are solving challenges at healthcare organizations across the country. We hope their experiences transforming healthcare collaboration will help you further develop your communication and care team collaboration strategy!
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Presented by Philip Baker, Director, Transfer Center at University of New Mexico Health Sciences Center
When deciding to transfer a patient from a rural facility, physician communication is everything. It is vital that accepting providers understand the patient’s condition before transferring the patient to a hospital several hours away. Before introducing TigerConnect, case discussions at the University of New Mexico Health Sciences Transfer Center took place over the phone. Poor communication channels resulted in unnecessary patient transfers – wasting time and money for both patients and providers.
The transfer center at UNM Health Sciences Center used TigerConnect to improve communication between rural facilities and UNM providers. Photo, video, and file-sharing enabled accepting providers to accurately gauge the severity of the patient’s state and respond appropriately.
Presented by Lynn Miller, RN, BSN, Director of Applications; and Jessica Morrison, RN, BSN, Clinical Systems Analyst, both of Doylestown Hospital
As healthcare undergoes a digital transformation, we’re quickly finding that “tried and true” methods are often more trouble than what they’re worth. Doylestown Hospital replaced the physician on-call scheduling binder and paper schedules with a modern, intuitive process that significantly increased efficiency, accuracy, and staff satisfaction.
Presented by Sarah Oakley, Chief Nursing Officer of North Kansas City Hospital
North Kansas City Hospital outlined its journey to achieve a better patient experience utilizing TigerConnect Analytics and the new rounding tool. NKCH arrived at a complete picture of patient needs by combining nurse call information with patient feedback.
The speakers shared valuable lessons and key insights into the current state of healthcare collaboration and patient engagement. A vital point is what’s best for staff is often best for patients, too. Clinical care team collaboration tools help providers save time and resources, resulting in happier, healthier patients. When transitioning from archaic practices to modern healthcare solutions, you may find surprising benefits, creating more value for caregivers and patients.
We want to thank all of the attendees who participated in the success of the TigerConnect User Summit 2021. We look forward to the next User Summit in November and can’t wait to see you there!