Improving the Patient Experience with Samsung and TigerConnect

Across the country, the relationship between hospitals and the patients they care for is slowly shifting to reflect the consumerization of healthcare. Patient experience is becoming more and more important with things like The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, and people are starting to realize that they often have the power to choose when and where they receive care.

Good clinical practice and the overall patient experience also depends on successful collaboration and communication between multiple parties. That’s where TigerConnect, a secure, real-time messaging solution built for care teams, comes in.

Recently, we announced a strategic partnership with Samsung Electronics America to deliver an all-in-one, purpose-built healthcare solution to accelerate the speed of care and improve the patient experience. Here’s what they had to say in a recent post about TigerConnect:

“This tool is designed to work specifically in a healthcare setting with a goal of reducing response time, so that clinicians can quickly tend to patient needs.

Streamlined communications can help improve care and reduce confusion among staff. Angie Inlow, vice president of channel and business development at TigerConnect, says the company’s goal is to enable in-the-now discussion and action around patient care. “We try hard to have our solutions map to the actual workflows that happen in health facilities. We want our tools to solve the real-world problems that confront our clients,” she says.

For example, with TigerConnect, a nurse can have a conversation at the patient’s bedside, view their latest lab results, loop in the doctor using TigerConnect on a mobile device and get a response to act on in real time.

From a more administrative standpoint, the solution simplifies data entry and makes it easier to locate important information, so nurses and care providers don’t need to constantly sift through piles of records.

“When you think about healthcare costs and patient satisfaction, you want to improve the way patients are seen and cared for,” Inlow explains. “Real-time clinical communications allow for fewer mistakes in patient care and increases patient satisfaction, because the patient gets to see and benefit from the efficiency of care decisions. This also delights hospital administrators because it ensures that those being treated get the right care quickly, keeping their patients healthy and their staff happy.”

Whether it’s putting temperature control in patient hands or ensuring secure real-time nurse communications, even small changes can improve overall satisfaction and outcomes. For hospitals, that result is worth the investment.”

Read the full post here.