Since 1978, Hosparus Health has provided hospice and palliative care to patients in Kentucky and Indiana. They are a fully accredited, non-profit organization providing medical care, grief counseling, pain management, and much more for patients and families facing serious and life-limiting illnesses.
As the leading hospice care provider in the region, Hosparus Health recognizes the importance of efficient communication in patient care. When it became apparent that their legacy messaging system wasn’t meeting their organization’s needs, it was time to look for a new solution.
Hosparus Health Case Study
Learn how TigerConnect Clinical Collaboration Platform improved care team efficiency.
Upgrading to a Clinical Communication and Collaboration Solution
Hosparus Health decided to shift from its previous legacy messaging system due to frustrations around the poor end-user experience and lack of administrative control. The legacy system didn’t meet the organization’s demands because it was limited to a clunky web portal that only provided broadcast groups or one-on-one messaging. Also, it wasn’t easy to perform simple administrative tasks such as decommissioning or provisioning users and accessing the archive without a long wait for a turnaround. These issues led to inefficiencies when using the messaging system, so Hosparus Health had to find a more robust, HIPAA-compliant solution.
Looking for a solution to replace the legacy messaging system wasn’t easy because Hosparus Health was working on a tight schedule with more than 600 users on the platform. The new solution had to be user-friendly and meet their scalability demands and functionality requirements.
“My staff loves it and if you can text, you can use TigerConnect.” Josh Archibald, IT Director, Hosparus Health
With TigerConnect Clinical Collaboration Platform Hosparus Health has taken advantage of features such as:
Secure Messaging – HIPAA-compliant and HITRUST-certified, the platform allows clinicians and care teams to communicate securely with end-to-end encrypted text messages from anywhere at any time.
Ease of Use and Reliability – Staff can easily create and send group messages with 99.99% uptime reliability from their smartphone, tablet, or desktop.
Full Integration with Active Directory – Administrators can manage users, settings, and security policies through a comprehensive console and with Active Directory, easily onboard new users or revoke access for lost or stolen devices.
Click-to-Call Functionality – Clinicians and care teams can initiate phone calls to colleagues with a single tap from a message thread or user profile.
Because TigerConnect is a complete Clinical Collaboration Platform, Hosparus can also add additional functionality such as integrated provider scheduling, video calling, and patient engagement. This is a seamless process, as you can easily add on new features and functionality as your organization grows and needs to expand – and this is easily managed at a pace that makes sense for your unique organization.
Delivering Value on a Tight Schedule
Hosparus Health deployed TigerConnect to all 600+ users in two months from start to finish. A typical weekday at Hosparus Health can mean over 12,000 messages delivered with a 99.8% read rate and approximately 3,000 on the weekend using the platform.
“TigerConnect was less expensive than the solution we were using, and the other solutions we looked at didn’t have near the security, benefits, and functionality.” Josh Archibald, IT Director, Hosparus Health
Hosparus Health is committed to helping people in their community live better and longer. By improving the functionality and reliability of their secure messaging solution, daily tasks have become more manageable, and the staff is able to focus on achieving their mission.
Is it time to replace your legacy messaging system?
Read the full Hosparus Health case study to learn more about how implementing TigerConnect Clinical Collaboration Platform improved staff and administrative efficiencies.