Being able to drive productivity with secure texting has been one of the major benefits witnessed by companies and organizations that have implemented a secure messaging solution to comply with industry standards for the security of confidential data. Case studies have shown that the functions integrated into secure messaging solutions to protect sensitive information have also enhanced workflows, increased efficiency and delivered a higher standard of service to customers.
Features such as delivery notifications and read receipts have practically eliminated phone tag – where parties in a conversation keep missing each other´s phone calls – and the need for follow up calls. Indeed, at the Wellcon medical facility in Salt Lake County, nursing staff saved 8-12 hours each day by knowing that doctors had received their messages, and – with the additional time available to them – were able to see up to 15 more patients per shift.
Optimal Health Services in California was able to drive productivity with secure texting when implementing TigerText’s secure messaging solution to enhance communications between home healthcare nurses and medical professionals based in the company´s offices. Once the secure messaging platform was implemented, home healthcare nurses were able to spend a greater amount of time in the field – significantly increasing productivity and providing a higher standard of patient healthcare.
Automatically generated access and audit logs were responsible for a 22% increase in staff efficiency at the El Rio Community Center in Tucson following the implementation of a secure messaging solution. With an ability to track all messages received and forwarded, the logs enabled administration staff to resolve a message accountability issue, ensuring that all messages reached their intended recipients and help to enhance patient care and safety.
The Carvajal Pharmacy in San Antonio overcame the challenge of communicating with clinicians to fulfill time-sensitive prescriptions and remaining in compliance with the Health Insurance Portability and Accountability Act by implementing TigerText’s secure message solution. After doing so, the time needed to fill prescriptions was reduced by 50%, enabling pharmacists to spend less time on the phone and doctors to devote more time to their patients.
Although these case studies are healthcare-centric, TigerText’s secure messaging solution can enhance workflows, increase efficiency and deliver a higher standard of service to customers in several different industries in which regulations have been introduced to ensure the security of confidential data and customer privacy.
If you would like further information on how to drive productivity with secure texting, please do not hesitate to contact us to see a free demo on how TigerText´s secure messaging solution can help your business improve staff workflows while remaining compliant with industry privacy and security standards.