By Amy Engebretson, Senior Customer Project Manager
It’s 2 p.m. and you have a few more hours until the end of your workday. You suddenly remember a promise you made to your kids to attend their first baseball game a few weeks away. Your vision blurs, your head spins as you try to remember if you are on-call that weekend! You develop a burning itch in your fingers to dial-up Anne and verify if you are On or Off as a small sweat breaks out on your forehead. You feel the rising anxiety in your body in anticipation of what she will say, mixed with frustration and a hint of anger at the entire situation. “Why can’t I fix this myself?” you think, rubbing the pain in your neck.
Sound familiar? Chasing down the latest, most accurate on-call schedule causes deterioration of relationships all around. The most frequent “first fix” is to have all of the schedules coming from one central location, in this case, “Anne”. Usually, the schedules are printed and emailed to various parties, including you, along with frequent updates. However, this doesn’t really fix all of the problems. Sometimes updates are missed or lost. This solution simply re-focuses the problem.
The next step is usually supplying “Anne” with some sort of physician scheduling software to help her get the physicians’ calendars done more quickly and accurately, but the printing/ distribution remains with HER… again a partial solution. Didn’t you get that update? Missed the memo?
The key issue being missed is on-demand Self Help to your schedules.
Evidence suggests these symptoms are not permanent; pain-in-the-neck can be alleviated and relationship deterioration can be repaired. A few changes need to be made in workplace habits, however.
Get started with a demo of TigerSchedule, then:
TigerSchedule: Automated On-Call Scheduling Software
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Tags: on-call schedule