Improve HCAHPS Scores with Streamlined Communication Workflows

ricardo-estrada 10 26, 2023

 Much of our decision-making, whether it involves hiring experts or selecting doctors, is determined by word-of-mouth referrals and online reviews. In fact, 72% of people trust others’ experiences to select the best healthcare provider. In the healthcare industry, we have Hospital Consumer...

will-oconnor 10 13, 2023

We all know that in the world of healthcare, every second counts. When it comes to emergencies, those precious seconds can be the difference between life and death. In fact, delays in rapid response calls contribute to 34.7% higher in-hospital...

timothy-beglin 09 27, 2023

Electronic health records (EHR) were intended to store patient records, which, though helpful, leaves a lot to be desired. Hospitals run around the clock with zero time to waste, so unexpected EHR downtime within a hospital system can be catastrophic....

timothy-beglin 09 14, 2023

Every second counts in the emergency department (ED), and a quick and accurate diagnosis is often the key to saving lives. Diagnostic labs are performed on 56% of patients in the ED, and numerous hospitals still depend on obsolete communication systems,...

ryanbush 09 08, 2023

Undergoing surgery can be a stressful experience for patients and their families as they navigate the ins and outs of the perioperative process. This period constitutes a delicate interplay between doctors, care teams, patients, and their families, underscoring the essential...

nikkimanuel 08 30, 2023

It goes without saying that case managers are an integral part of the healthcare ecosystem. Case managers communicate about multiple patients throughout the day, often using a variety of different communication methods. With collaboration driving these mission-critical processes, solutions that...

ricardo-estrada 08 09, 2023

The healthcare industry is witnessing physicians increasingly leaving the profession, with 47% of doctors citing burnout as the reason for their departure. The long hours, lack of family time, and increasing administrative burdens push them past their physical and mental limits. Healthcare...

tyler-peterson 07 31, 2023

Over the past few years, patient care quality has fluctuated as hospital organizations and care teams have remained in survival mode, grappling with emergency rooms overrun with COVID-19 patients and nursing labor shortages. Unfortunately, that means continuity of care inevitably...

ryanbush 07 27, 2023

Penn State Health is a multi-hospital ecosystem serving patients and communities across 29 counties of Pennsylvania. This includes five hospitals with nearly 1,400 licensed beds, and 2,450 physicians and advanced practice providers – managing 2 million outpatient visits and 133,000...

ricardo-estrada 05 31, 2023

It’s been estimated that healthcare spending in the US alone recently surpassed $4 trillion. While various factors contribute to this astronomical figure, one prominent issue is the lack of interoperability among healthcare systems and providers. Despite the rapid advancements in...