Will O'Connor M.D., CMIO at TigerConnect

Will O’Connor is an orthopedic surgeon by trade. He brings significant clinical experience and extensive knowledge of the inefficiencies plaguing our healthcare system from outdated technology to outmoded processes. He has helped large health systems, academic medical centers, and community hospitals leverage secure healthcare communication and collaboration to advance their clinical and financial goals. Will also specializes in strategic planning, consulting, client delivery, and thought leadership across the healthcare industry.

  • Will O'Connor M.D., CMIO at TigerConnect

    Signs of a Broken Healthcare Communication System

    Although many advances in communications technology have been made, the healthcare industry has been slow to adopt them. Many healthcare systems still rely on outdated technology and inefficient communication tools, and this often negatively impacts patient care. Communication failures are...

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  • Will O'Connor M.D., CMIO at TigerConnect

    6 Ways to Improve Transfer Center Communication Inefficiency

    The patient journey is not always a one-and-done. It can often include a few stopovers at different facilities – the emergency department, ICU, skilled nursing facilities, and others. This is especially true for older patients and those with chronic conditions...

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  • Will O'Connor M.D., CMIO at TigerConnect

    Secure Messaging Enhances Critical Value Alerts

    Key Takeaways: 85% reported that critical value notification by secure text messaging has increased their efficiency 95% reported that critical value notification is more effective than a pager-phone-call based system 83% of providers reported that they were able to provide...

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  • Will O'Connor M.D., CMIO at TigerConnect

    5 Ways Physicians Can Fundamentally Transform Patient Communication

    Every good clinician knows that doctor-patient communication can make or break the patient experience. It also affects health outcomes. People can’t follow a doctor’s orders if they don’t fully understand their care plans, and they won’t follow them if they...

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  • Will O'Connor M.D., CMIO at TigerConnect

    Aligning Care Coordination to Patient Satisfaction

    Let’s face it. Patients aren’t exactly looking forward to their next doctor or hospital appointment, and when faced with the current pandemic, most dread the thought. Prior to the pandemic, many patients have experienced their fair share of frustration between...

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  • Will O'Connor M.D., CMIO at TigerConnect

    Patient Experience Meets Virtual Care

    TigerConnect Patient Engagement

    It’s a simple question with an intangible answer, as each individual’s concerns vary across the board. For example, a child with a one-time injury and an elderly patient with a lifelong, chronic condition will have vastly different expectations for their...

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  • Will O'Connor M.D., CMIO at TigerConnect

    What Is Patient Engagement in Healthcare and Why Is It Important?

    Peter did not manage his health. He ate poorly, smoked regularly, exercised rarely, and saw his doctor once every five years. The result? In his late 50s, Peter experienced multiple chronic conditions and was a regular at the local ER....

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  • Will O'Connor M.D., CMIO at TigerConnect

    Using Virtual Care & Patient Communication Before, During, and After a COVID-19 Diagnosis

    Telemedicine has been around much longer than the COVID-19 pandemic, however, this is the first time it’s been used to respond to a massive public health crisis. There are hundreds of scenarios around incorporating telehealth consultations and treatments into practice;...

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  • Will O'Connor M.D., CMIO at TigerConnect

    Using TigerConnect’s Teams to Alert & Mobilize Groups Across Your Organization

    Another page comes across the overhead speakers on your floor. You listen diligently to discover the request is for a Code Blue… not your team. Although none of the day's pages have been directed at you, it's critical that you're...

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  • Will O'Connor M.D., CMIO at TigerConnect

    3 Tips for Better Clinical Workflows in Healthcare

    clinical workflows in healthcare

    In a study involving more than 3,400 physicians, 61 percent believe EHRs have a negative impact on efficiency, productivity, and workflow. Stating the obvious, that is NOT good news. In fact, improving efficiency, productivity, and workflow are among the stated...

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