• Amy Engebretson, Senior Customer Project Manager

    What do MDs appreciate in their Master on-call Schedulers? – Scheduling

    We recently completed a review of our Call Scheduler of the Year submissions and found some interesting remarks beyond the obvious “detail-oriented!” These are best summed up by the following statement from a physician regarding his Scheduler. Challenges? What Challenges?...

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  • Amy Engebretson, Senior Customer Project Manager

    On-Call Schedule: More than just a piece of paper! – Scheduling

    I hear Schedulers every day referring to rules, fairness, tallies, and pleasing the physicians. When we are up to our elbows “alligators”, sometimes we forget that the schedule is much more than a set of abbreviations in a date-square. Behind...

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  • Amy Engebretson, Senior Customer Project Manager

    How to Piss Off Your Scheduler! – Scheduling

    Collected from the real-life stories from the frontlines of Scheduling, here is a list of what busy people do without thinking. If you want to see your scheduler longing for the hammock, try out some of the following items: Leave...

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  • Amy Engebretson, Senior Customer Project Manager

    Doctor Scheduling: Sleeping on the Job – Scheduling

    The Scheduler’s Axiom of “never publish an on-call schedule you would not do yourself”, is even more relevant after recent episodes of Control Tower Operators being disciplined for napping on the job. How does the way you schedule on-call affect...

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  • Amy Engebretson, Senior Customer Project Manager

    Physicians Go Mobile with iCal Schedules – Scheduling

    iCal is an Internet Calendar Subscription link that you can use to subscribe to a calendar. Once in place, you can view that calendar in Outlook 2007 and various on-line iCalendars such as Google. iCal links are great for Physicians...

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  • Amy Engebretson, Senior Customer Project Manager

    Give Before You Get: Helping Physicians Adopt New Scheduling Software – Scheduling

    As a trainer, I occasionally hear “This is great for me, but what about my doctors? If they would just use this, we would all save even more time!” Fortunately, I also hear from many schedulers who share how they...

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  • Amy Engebretson, Senior Customer Project Manager

    Five Keys to Effective On-Call Software Training – Scheduling

    The quickest, easiest way to learn new physician scheduling software is working one-to-one with an expert. Your "personal trainer" can guide you to be sure everything is covered and can interactively answer questions unique to your situation. There is no...

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