• Amy Engebretson, Senior Customer Project Manager

    Gaming the On Call Schedule! – Scheduling

    How can you guarantee objectivity, fairness, and transparency in your on-call schedules? In the past, paper calendars and excel documents made "gaming" difficult to detect. Auditing was inaccurate and time-consuming since schedules were generally created by hand from scratch each...

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  • Amy Engebretson, Senior Customer Project Manager

    8 Steps from Newbie to Master On-Call Scheduler – Scheduling

    Using a Training analogy, what does the on-call scheduling journey look like from "newbie" to "seasoned" professional? What does evolving from short-term emergency scheduling to a long-term sustainable process look like? The short-haul: This is where many first-timers start: creating...

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  • Amy Engebretson, Senior Customer Project Manager

    Printing and Popups for Your Physician Call Schedule – Scheduling

    Two of the most frequent questions we receive during call scheduler training regard browser settings for popups and for printing the schedules after they are completed. Both of these activities are easy to accomplish and the settings remain in effect...

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  • Amy Engebretson, Senior Customer Project Manager

    Improve Your Call Scheduling with “Three Whys” and one “What If?” – Scheduling

    You can build on the native problem-solving of your “inner 5-year-old” to turn out a better on-call schedule. However, you must be open to the idea of changing something! If you are having problems creating your On-Call Schedule because of...

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  • Amy Engebretson, Senior Customer Project Manager

    Ready for a Call Schedule Project Reboot? – Scheduling

    Recovering from disappointment and building towards “getting it right” is really all about change, how to attain it and how to make it stick. FIRST, assemble your creative problem-solving team. To prevent “group think,” these individuals should represent the various...

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  • Amy Engebretson, Senior Customer Project Manager

    Call Schedule Implementation: Don’t Let a Good Failure Go to Waste – Scheduling

    Failure is usually defined as a state of not meeting an intended objective, the opposite of success. I believe this is only true if your sole interest was in the final outcome. A better meaning of failure maybe “valuable unexpected...

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  • Amy Engebretson, Senior Customer Project Manager

    Common Questions Your Call Scheduler Can Answer – Scheduling

    While Call Scheduler values the client-partner relationship and encourages you to call for support when needed, some common tech support calls may be better handled “in-house.” Physicians can save time and frustration by keeping a few simple things in mind...

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  • Amy Engebretson, Senior Customer Project Manager

    Understanding the Hype Cycle and On Call Schedule Software – Scheduling

    Do the emotional phases experienced while learning to use on-call scheduling software follow Gartner's Hype Cycle? I believe the answer is "Yes!” Here's my evidence. Trigger: Something happened regarding your on-call schedule and someone asked "Is this really good enough?"...

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  • Amy Engebretson, Senior Customer Project Manager

    Benefits of Documenting Your On-Call Scheduling Process – Scheduling

    When was the last time your physician group got together to discuss on-call? Was it to simply decide the Holiday coverage for the year, or did the discussion include several “by the way” comments and decisions? Were the results formally...

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  • Amy Engebretson, Senior Customer Project Manager

    What do MDs appreciate in their Master on-call Schedulers? – Scheduling

    We recently completed a review of our Call Scheduler of the Year submissions and found some interesting remarks beyond the obvious “detail-oriented!” These are best summed up by the following statement from a physician regarding his Scheduler. Challenges? What Challenges?...

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