• Amy Engebretson, Senior Customer Project Manager

    Do you need a Master On-Call Scheduler? – Scheduling

    What can you do to ensure your on-call Schedule is on the plus-side of the "package?" It's no secret that the on-call schedule has a huge impact on the quality of Physician family and office life. Because time is scarce...

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  • Amy Engebretson, Senior Customer Project Manager

    Why Be a Physician On-Call Scheduler? – Scheduling

    I am proud to work for a company that is in the business of making a difference! I know what I do ultimately results in a dynamic On-Call schedule that impacts the quality of life of on-call Physicians and their...

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  • Amy Engebretson, Senior Customer Project Manager

    Personal Online Training for On-Call Schedulers – Scheduling

    Personal online training eliminates the need for airfare, hotel, transportation, or long-distance phone bills to the client. Personal interaction with a live "trainer" reduces learning time and increases the retention of the materials learned because it is customized to the...

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  • Amy Engebretson, Senior Customer Project Manager

    Call Scheduler of the Year Award Winner for 2012! – Scheduling

    We started the Scheduler of the Year Award because we thought it would be a great way to celebrate the “hidden heroes” in our medical community who schedule the physicians’ extremely valuable on-call time. Many consider this a thankless job,...

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  • Amy Engebretson, Senior Customer Project Manager

    Fear of Change & the On-Call Schedule (Part 2) – Scheduling

    Planning for a new On-Call Scheduling system needs to include more than the cut-and-dried process and timeline to accomplish tasks. The people-factor can have a huge impact on the success of your project! In a continuation of the previous article,...

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  • Amy Engebretson, Senior Customer Project Manager

    Fear of Change & the on-call Schedule (Part 1) – Scheduling

    You have taken a long-term, multi-faceted approach to manage your change-over to on-call software and a new scheduling process. You have allocated the time, resources, and commitment to do this. Why then why, six months later, has the new implementation...

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  • Amy Engebretson, Senior Customer Project Manager

    It’s Not Fair! Call Schedule Training Conversations from the Field – Scheduling

    When best-intentioned providers try to come up with scheduling methods to meet their needs, but they cannot (or will not) change those ideas when confronted with the reality of generating a repeatable schedule... you can be sure the scheduler will...

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  • Amy Engebretson, Senior Customer Project Manager

    Automate Your On-Call Schedule — Scheduling

    By improving accountability, having a centralized location, using standardized processes, and eliminating paperwork, ALL users of an on-call calendar can benefit right from “Go Live”. All authorized users have to do is view the schedules! How is time saved? By...

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  • Amy Engebretson, Senior Customer Project Manager

    On-Call Scheduler Leadership – Scheduling

    Beyond the rules, day-off limitations, and tally time-frames there is the "wizard behind the curtain", the On-Call Scheduler. We've all tried this: create the perfect on-call schedule that honors ALL the rules, grants ALL Provider requests, while producing fair tallies...

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  • Amy Engebretson, Senior Customer Project Manager

    Rewarding Your Call Scheduler in a Meaningful Way – Scheduling

    How can you reward your remarkable on-call scheduler for his (or her) efforts in a way that can also inspire others? Do they even realize what a meaningful impact their position has within the organization? After the industry "baseline rewards"...

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