• Amy Engebretson, Senior Customer Project Manager

    Holiday On-Call Scheduling: Get It “Fair” by Starting Now – Scheduling

    On-Call Scheduling software that includes Provider Requests, Holiday History, and Holiday Reports can allow you to forecast your Holiday schedule and make everyone happier. Some of the “hottest” discussions about On-Call take place regarding Holiday coverage. It’s not too early...

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  • Amy Engebretson, Senior Customer Project Manager

    Make On-Call Training Stick: Retain What You Learn – Scheduling

    Ready to use new on-call scheduling software to get your physician scheduling done? Do you have a plan that includes all three “players”… yourself, your trainer, and your manager? The Scheduler “student” must plan not only for the actual meeting...

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  • Amy Engebretson, Senior Customer Project Manager

    Do you need a Master On-Call Scheduler? – Scheduling

    What can you do to ensure your on-call Schedule is on the plus-side of the "package?" It's no secret that the on-call schedule has a huge impact on the quality of Physician family and office life. Because time is scarce...

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  • Amy Engebretson, Senior Customer Project Manager

    Why Be a Physician On-Call Scheduler? – Scheduling

    I am proud to work for a company that is in the business of making a difference! I know what I do ultimately results in a dynamic On-Call schedule that impacts the quality of life of on-call Physicians and their...

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  • Amy Engebretson, Senior Customer Project Manager

    Personal Online Training for On-Call Schedulers – Scheduling

    Personal online training eliminates the need for airfare, hotel, transportation, or long-distance phone bills to the client. Personal interaction with a live "trainer" reduces learning time and increases the retention of the materials learned because it is customized to the...

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  • Amy Engebretson, Senior Customer Project Manager

    Call Scheduler of the Year Award Winner for 2012! – Scheduling

    We started the Scheduler of the Year Award because we thought it would be a great way to celebrate the “hidden heroes” in our medical community who schedule the physicians’ extremely valuable on-call time. Many consider this a thankless job,...

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  • Amy Engebretson, Senior Customer Project Manager

    Fear of Change & the On-Call Schedule (Part 2) – Scheduling

    Planning for a new On-Call Scheduling system needs to include more than the cut-and-dried process and timeline to accomplish tasks. The people-factor can have a huge impact on the success of your project! In a continuation of the previous article,...

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  • Amy Engebretson, Senior Customer Project Manager

    Fear of Change & the on-call Schedule (Part 1) – Scheduling

    You have taken a long-term, multi-faceted approach to manage your change-over to on-call software and a new scheduling process. You have allocated the time, resources, and commitment to do this. Why then why, six months later, has the new implementation...

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  • Amy Engebretson, Senior Customer Project Manager

    It’s Not Fair! Call Schedule Training Conversations from the Field – Scheduling

    When best-intentioned providers try to come up with scheduling methods to meet their needs, but they cannot (or will not) change those ideas when confronted with the reality of generating a repeatable schedule... you can be sure the scheduler will...

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  • Amy Engebretson, Senior Customer Project Manager

    On-Call Scheduler Leadership – Scheduling

    Beyond the rules, day-off limitations, and tally time-frames there is the "wizard behind the curtain", the On-Call Scheduler. We've all tried this: create the perfect on-call schedule that honors ALL the rules, grants ALL Provider requests, while producing fair tallies...

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