• Amy Engebretson, Senior Customer Project Manager

    Do You Trust Your On-Call Scheduler? – Scheduling

    Can you say these about your Physician On-Call scheduler? If yes, please submit him for the Call Scheduler of the Year Award! "Well, the tallies are nice to have, but not necessary. Our providers trust the scheduler is right; they...

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  • Amy Engebretson, Senior Customer Project Manager

    Call Scheduling Software and “Teflon” Implementation – Scheduling

    Remember Teflon, the “non-stick” coating for cookware? It is also a nickname for political situations when criticism or responsibility cannot be made to stick. When it comes to physician call scheduling software implementation failures within healthcare systems or multi-specialty clinics,...

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  • Amy Engebretson, Senior Customer Project Manager

    Leadership Lessons From Nelson Mandela – Scheduling

    “What is the end I seek, and what is the most practical way to get there?” - Nelson Mandela This blog entry isn’t so much about On Call scheduling, the scheduling process, or implementing the on-call scheduling software. It is...

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  • Amy Engebretson, Senior Customer Project Manager

    Insanity Defined: the On-Call Schedule – Scheduling

    What are three things all successful schedulers and physicians seem to have in common? Strong personalities Great political / inter-personal instincts A thick skin Successful Schedulers and Physicians want to do the right thing, in the best way possible. They...

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  • Amy Engebretson, Senior Customer Project Manager

    Physicians are most unique Schedulers in the world! – Scheduling

    I had quite a surprise during training this morning. spilled coffee2 I had an appointment with an ICU Physician to finish up our advanced training so the results could be shared with his partners tomorrow. I called the specified contact...

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  • Amy Engebretson, Senior Customer Project Manager

    Rule Creep and on-call Scheduling: People, Tools and Process – Scheduling

    It starts out so simply! A few rules, just simple common-sense rules that all the Physicians agree with. Then something happens, a hard-to-court provider is added, or some snafu that “must never happen again” occurs, and a few tweaks are...

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  • Amy Engebretson, Senior Customer Project Manager

    Generating the Perfect Physician On-Call Schedule – Scheduling

    Is an on-call schedule “good" only when each individual Provider is satisfied (no unhappiness)? Automated physician scheduling software can do many things such as save you time, help you generate consistent results, and provide transparency of the process. But software...

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  • Amy Engebretson, Senior Customer Project Manager

    On-Call Schedule: When equal is not fair! – Scheduling

    You have had "the meeting" and know who is covering the Holidays. Check. You know who is unavailable due to vacations, CME or other things that take them out of call, and have those requests assigned. Check. Now, how about...

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  • Amy Engebretson, Senior Customer Project Manager

    Great Customer Service Enhances Physician On-Call Schedule Results – Scheduling

    Optimize the value of your on-call physician scheduler system through training and free ongoing personalized support. Who is really being served when the only convenient “training” available is self-serve manuals, videos, or email support? With TigerConnect Physician Scheduling, we believe...

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  • Amy Engebretson, Senior Customer Project Manager

    Touch Access to Your On-Call Schedules on iPhone and iPad – Scheduling

    You can easily add an app-looking icon to the home screen of your iPhone for one-click access to your on-call Schedule MicroSite, Call Scheduler login page, or other favorite locations. No iTunes account or app needed! For your iPhone… First,...

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