• Amy Engebretson, Senior Customer Project Manager

    Generating Your On-Call Schedule: Iterative Scheduling – Scheduling

    Using Physician scheduling software is only part of the solution for on-call scheduling. Obviously, the software takes much of the guesswork out of creating a fair, efficient schedule, but scheduling is still part art, part science, and part evaluation by...

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  • Amy Engebretson, Senior Customer Project Manager

    Ripple Effect of “Off Line” Physician On-Call Schedules on Stakeholders – Scheduling

    Are you continuing to use paper, Word, or Excel to create and publish your on-call? Are you possibly printing or emailing the updates? Are you contributing to the problem? Are you pissed off enough to change? On-Line, interactive physician on-call...

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  • Amy Engebretson, Senior Customer Project Manager

    On-Call Implementation as a Customer Service Partnership – Scheduling

    What does it take for a client to say, “We feel like we are your only project!” What are some of the first things you think of when you picture “Software Implementation”? Perhaps, kickoff meetings, long-term buy-in, deadlines, stakeholders, process,...

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  • Amy Engebretson, Senior Customer Project Manager

    Who Is Your On-Call Infectious Disease Physician? – Scheduling

    In light of the current Ebola issues, and previous brushes with SARS, H1N1, Anthrax, and MRSA concerns, shouldn’t your Group consider having a designated Infectious Disease physician on-call? What would it take to assemble an ID schedule if you had...

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  • Amy Engebretson, Senior Customer Project Manager

    zRedirect – Let’s Just Sit on the On-Call Schedule for Now – Scheduling

    In pursuit of saving scheduling time creating, editing, and communicating the perfect on-call schedule for your physicians, are you tempted to “hide” your future schedules until they are absolutely perfect? Have you purchased software to help you, but are you...

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  • Amy Engebretson, Senior Customer Project Manager

    3 Things to Look for Regarding On-Call Schedule Tallies – Scheduling

    We know "equal" is always fair until it's not... such as when sharing on-call with another Group or scheduling part-time Physicians. We also know spread needs to be pretty even throughout the scheduling time period. However, if the spread is...

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  • Amy Engebretson, Senior Customer Project Manager

    Make Your Master On-Call Views Less Complex – Scheduling

    Many times a complex on-call schedule from a large multi-specialty group or hospital is made up of several specialties combined into one large on-call schedule (master call schedule). This is a great view for those who need to reference all...

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  • Amy Engebretson, Senior Customer Project Manager

    Do You Trust Your On-Call Scheduler? – Scheduling

    Can you say these about your Physician On-Call scheduler? If yes, please submit him for the Call Scheduler of the Year Award! "Well, the tallies are nice to have, but not necessary. Our providers trust the scheduler is right; they...

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  • Amy Engebretson, Senior Customer Project Manager

    Call Scheduling Software and “Teflon” Implementation – Scheduling

    Remember Teflon, the “non-stick” coating for cookware? It is also a nickname for political situations when criticism or responsibility cannot be made to stick. When it comes to physician call scheduling software implementation failures within healthcare systems or multi-specialty clinics,...

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  • Amy Engebretson, Senior Customer Project Manager

    Leadership Lessons From Nelson Mandela – Scheduling

    “What is the end I seek, and what is the most practical way to get there?” - Nelson Mandela This blog entry isn’t so much about On Call scheduling, the scheduling process, or implementing the on-call scheduling software. It is...

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