Many people don’t realize that there is so much you can do with TigerText in addition to just two-way texting. One of our strongest competitive advantages is that our platform is built on an open API, which allows us to integrate with other 3rd party systems including EMR’s, critical lab results, answering services, and on-call scheduling. AnswerNow! is one of the recent companies to integrate TigerText within its AnswerNowMD Service. The integration allows AnswerNow to offer its clients HIPAA compliant text messaging, including via mobile networks, in real-time.
Phoenix, AZ (PRWEB) October 31, 2013
Medical answering services provider, AnswerNow, announces it has successfully integrated the “TigerText” secure messaging application within its AnswerNowMD service. TigerText allows compliance with the “Health Insurance Portability and Accountability Act,” or “HIPAA,” the federal regulation assuring all patients have a right to privacy.
TigerText is used in over 3,000 facilities, from large hospital networks to small private practices. The application has become one of the preferred methods for healthcare providers requiring secure communications and compliance to regulations and industry standards.
Typical Short Message Service (SMS) is not secure or HIPAA-compliant. Therefore, an application like TigerText must be used when security is a concern. TigerText allows healthcare providers to leverage the advantages of texting to accelerate internal communications and care coordination. They can improve their productivity, make decisions faster and improve the overall patient care they deliver.
By integrating TigerText, AnswerNow is able to offer its clients the following benefits:
“We understand how critical confidentiality and privacy are for medical professionals and healthcare providers,” said Michelle Weiss, vice president for AnswerNow, Inc. “To address this top priority, we turned to TigerText to keep patient information secure. Our clients have the peace-of-mind knowing AnswerNow can deliver efficient communication 24/7, as well as meet all federally-mandated security requirements.”
For more information on AnswerNow’s Tiger Text application, contact Michelle Weiss at 1-800-226-0491 or Michelle(at)AnswerNowInc(dot)com.
Founded over three decades ago, AnswerNow! provides call center solutions to hundreds of businesses across a multitude of industries. The U.S.-based company offers answering services, bilingual inbound and outbound call management, customer service and support, marketing and sales contact management, 24/7 service, appointment scheduling, overflow, and disaster recovery. For more information, visit the company’s website at https://www.AnswerNowInc.com.