Let’s face it. Patients aren’t exactly looking forward to their next doctor or hospital appointment, and when faced with the current pandemic, most dread the thought. Prior to the pandemic, many patients have experienced their fair share of frustration between extensive wait times, varying medical opinions, and the uncertainty of proper adherence to proposed treatment plans.
All of this plays into patient satisfaction, which may be the most critical metric for health systems to focus their efforts toward improvement. It’s now more important than ever for care teams to create a positive experience for patients where they feel their healthcare needs are met safely and effectively.
What are the ways to best align care coordination and patient satisfaction?
A good coordination strategy enables remote team-collaboration, regardless of location. Removing proximity barriers allows information to be shared quickly and reduces friction. To communicate in real-time, providers must be able to connect with the right colleague, through the right channel, at the right time. Care team collaboration platforms have helped power real-time communication through role-based messaging and one-touch navigation, from text-based conversations to voice or video calls.
Having immediate access to crucial patient data is key to ensuring quality care in time-sensitive situations. The ability to quickly evaluate information can significantly improve a patient’s outcome and impact their entire experience. Additionally, a good strategy must include the potential to connect – synchronously by phone or video or asynchronously via secure text – with clinicians outside the four walls if needed, such as a PCP or a specialist.
An increasingly vital component of care coordination is the extension of care team communication to the patient. Whether it be pre-appointment reminders or post-visit follow-ups, establishing two-way communication with the patient builds a personal relationship and helps avoid miscommunication by going directly to the source.
This is the challenge that TigerConnect Patient Engagement tackles. It’s our premiere patient texting and telehealth solution, offering one-on-one and group conversations via video, voice, and text, allowing providers to engage with patients efficiently in any situation. TigerConnect Patient Engagement operates using secure, encrypted channels for safe care coordination on a cloud-based solution.
As the trend toward virtual care continues to rapidly expand, there’s never been a better time to create a strategy for directly engaging with patients and leading the entire team toward providing quality healthcare anywhere at any time.
TigerConnect Patient Engagement: Video, Voice & Text in one Easy App
Simple and secure virtual communication for providers and patients