Dr. Dick is a partner in a 15 physician Cardiology practice. Dr. Dick volunteered to create the physician schedule for his partners. Because he is so busy he does this at night and on the weekends. Dr. Dick spends about 32 hours per year creating four schedules (one each quarter).
Dr. Dicks group doesn’t have a formal scheduling process. Although he has his “way” of doing it, nothing is documented.
When Dr. Dicks partners submit vacation and day-off requests they never know if they were approved until the schedule comes out.
Dr. Dick uses email, Excel, sticky notes, and a dry erase board to create the schedule.
Dr. Dick’s wife and kids are always mad when he’s “scheduling” because he is not spending time with them.
Dr. Dick’s partners are always calling him and the front desk person to check and see if they have the latest version of the schedule.
Dr. Dick’s partners gripe about the results of the schedule, and never seem to appreciate the work he puts into it.
Dr. Dick is frustrated and wants to stop doing the schedule. No one wants to take it over from him.
Dr. Jane is also a partner in a 15 physician Cardiology practice. Dr. Jane also volunteered to create the physician schedule for her partners. Dr. Jane is also so busy with her practice that she does her scheduling work at night and on the weekends.
Dr. Jane creates 4 schedules per year. Dr. Jane uses software, specifically TigerSchedule (formerly Call Scheduler).
All of Jane’s partners submit vacation and day-off requests to her electronically. She processes them quickly and the doctors know if their requests were approved or declined.
Dr. Jane’s practice has 50+ custom rules to help Jane when she is using a “scheduling assistant” to automatically place providers when she is creating the next schedule.
Her partners use the phone app and iCal to check their schedule, look up tally reports, and request swaps, right from their phone.
Dr. Jane spends about 3-5 hours per year creating her schedule. She doesn’t mind at all, because she uses TigerSchedule to schedule, change, and communicate with her partners.
When and if Dr. Jane ever hands off the schedule to someone else, she knows that TigerSchedule will train her replacement for free.
Be like Jane! Use software, specifically TigerSchedule. Don’t be a Dr. Richard (Dick)!
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