Mobile Device Operating System Update Requirements

Frequently Asked Questions

Impact to TigerConnect Users

Effective Sept. 1, 2022, TigerConnect customers must use a mobile device (phone, tablet) with the following minimum operating system (OS) requirements will be unable to install future releases of the TigerConnect application:

Apple:

  • Mobile Phone – iOS 14 and above
  • iPadOS 14 and above
  • watchOS 6 and above

Android:

  • Mobile phone – Android 8.0 (Oreo) and above*

*Google has increased emphasis on security and privacy for their users. To leverage these improvements, TigerConnect users are requested to stay more current with the Android OS used on their devices.

Frequently Asked Questions

What is an Operating System (OS)?

Software that controls the operation of a computer or phone and directs the processing of programs. The most common operating systems used on a mobile device are Google’s Android OS and Apple iOS.

Why is TigerConnect updating the minimum mobile OS version requirement?

This helps ensure effective support for the operating system versions that most TigerConnect users are on.

Focusing on the newer versions allows TigerConnect to use the latest technologies to improve the product’s performance and stability

What happens if my device is running an unsupported OS version?

Users can still access the TigerConnect app on an unsupported OS version but will be unable to update to newer versions of the TigerConnect app which will include valuable updates and new features.

How do I know if my device is affected?

Locate your current operating system version in your phone’s settings. This is typically found in an “about phone” section of the settings menu, but each phone may be different. If you require assistance, contact your in-house IT administrator.

How do I update my OS version?

Locate the update options in your phone’s settings. Options for updating the operating system are often labeled “software update” or “system update”, but each phone may be different.

Can I continue using TigerConnect on an unsupported OS version?

Users can continue using previously installed versions of TigerConnect but will not be able to update to newer versions of the TigerConnect app and may not be able to access important updates or new features.

How often should I update my device?

Updating your smartphone’s operating system when notified to do so helps patch security gaps and improve your device’s overall performance.

Should I backup my device before updating my operating system?

Backing up your data is an essential part of upgrading your operating system (OS), but this feature should be on by default and requires almost no user input on mobile devices.

Does TigerConnect have steps for how I can enable automatic system updates?

Automatic updates can be enabled within the mobile operating system or managed by your enterprise mobility management solution.

Who should I contact if I have more questions relating to TigerConnect?

Need additional assistance? Please contact Support at prosupport@tigerconnect.com.

About TigerConnect

As healthcare’s most widely adopted care collaboration platform, TigerConnect uniquely enables clinical communication, workflow and alarm management, virtual care, and on-call scheduling in a single, easy-to-use, cloud-based solution. Built specifically for healthcare, TigerConnect improves care quality, lowers risk and costs, and creates a better experience for patients, doctors, nurses, and care teams across shift changes and locations.

Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and nearly 5 billion user sessions each year.