Effective Sept. 1, 2022, TigerConnect customers must use a mobile device (phone, tablet) with the following minimum operating system (OS) requirements and will be unable to install future releases of the TigerConnect application:
*Google has increased emphasis on security and privacy for their users. To leverage these improvements, TigerConnect users are requested to stay more current with the Android OS used on their devices.
Software that controls the operation of a computer or phone and directs the processing of programs. The most common operating systems used on a mobile device are Google’s Android OS and Apple iOS.
This helps ensure effective support for the operating system versions that most TigerConnect users are on.
Focusing on the newer versions allows TigerConnect to use the latest technologies to improve the product’s performance and stability
Users can still access the TigerConnect app on an unsupported OS version but will be unable to update to newer versions of the TigerConnect app which will include valuable updates and new features.
Locate your current operating system version in your phone’s settings. This is typically found in an “about phone” section of the settings menu, but each phone may be different. If you require assistance, contact your in-house IT administrator.
Locate the update options in your phone’s settings. Options for updating the operating system are often labeled “software update” or “system update”, but each phone may be different.
Users can continue using previously installed versions of TigerConnect but will not be able to update to newer versions of the TigerConnect app and may not be able to access important updates or new features.
Updating your smartphone’s operating system when notified to do so helps patch security gaps and improve your device’s overall performance.
Backing up your data is an essential part of upgrading your operating system (OS), but this feature should be on by default and requires almost no user input on mobile devices.
Automatic updates can be enabled within the mobile operating system or managed by your enterprise mobility management solution.
Who should I contact if I have more questions relating to TigerConnect?
Need additional assistance? Please contact Support at email@example.com.
As healthcare’s most widely adopted care collaboration platform, TigerConnect uniquely enables clinical communication, workflow and alarm management, virtual care, and on-call scheduling in a single, easy-to-use, cloud-based solution. Built specifically for healthcare, TigerConnect improves care quality, lowers risk and costs, and creates a better experience for patients, doctors, nurses, and care teams across shift changes and locations.
Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and nearly 5 billion user sessions each year.