HIPAA compliant messaging is a means of secure communication by which healthcare organizations and other associated businesses can safeguard electronic protected health information (ePHI) while facilitating an open flow of sensitive patient information between authorized users.
Platforms and apps for secure messaging meet healthcare industry standards to ensure the integrity of ePHI during the secure communication of sensitive patient information and provide a secure alternative to “traditional” text messaging.
Due to the features included in the secure messaging solution, system administrators can monitor access to encrypted ePHI and any transmission of sensitive patient information in compliance with HIPAA regulations.
Many healthcare facilities use HIPAA compliant messaging to keep communications safe and comply with industry regulations; and, in addition to complying with the industry regulations, apps for secure messaging have been found to enhance employee workflows, increase productivity and raise the standard of patient healthcare.
Apps for secure text messaging work by allowing access to a software-as-a-service “On Demand” platform to send and receive ePHI in a manner compliant with the HIPAA regulations. The platform has administrative controls to safeguard the integrity of the ePHI, as well as fulfilling the technical and physical safeguards of the HIPAA Security Rule.
When an authorized user wants to communicate sensitive patient information securely, the recipient receives a notification linking to the information, but can only access it after authenticating their identity with a unique username and password. Thereafter the recipient can read the secure message, send replies, and upload attachments such as documents and images.
The HIPAA compliant text messaging platform enables multiple parties to be involved in the same discussion to collaborate on a patient’s healthcare, with the result that workflows are streamlined, productivity is increased and costs are reduced.
In a healthcare environment, apps for secure text messaging in compliance with HIPAA can also help to improve the standard of healthcare received by patients when physician consults, diagnoses, laboratory results, the administration of treatment and patient discharges can all be accelerated by secure messaging.
Many of the features present in apps for secure messaging were originally developed in order to safeguard sensitive patient information and comply with the HIPAA regulations. Many of these features have also been found to offer additional benefits to healthcare organizations:
Each of these features helps to safeguard the integrity of ePHI, streamline workflows, increase productivity and improve the standard of patient healthcare in a cost-effective manner.
Although many apps for secure text messaging share similar features, not all HIPAA compliant messaging solutions are the same, and we have compiled a white paper – “Top 10 Considerations when Selecting a Secure Messaging Solution” – to help organizations distinguish between TigerConnect’s HIPAA compliant text messaging solution and other products which are on the market.
Our “Top 10 Considerations” gives a brief introduction into the regulations for HIPAA compliant messaging, continues by discussing how to evaluate the technical and functional requirements of apps for secure text messaging, and concludes by offering a few criteria that will help you evaluate vendors of apps for secure text messaging in compliance with HIPAA.
We suggest considering the resources that a vendor allocates to technology vision – so that their HIPAA compliant text messaging solution can manage modified work practices, improved technology and future legislation – and we recommend that a vendor should be able to demonstrate a positive customer experience. Overall, our “Top 10 Considerations” is an essential guide to ensuring the most appropriate HIPAA compliant messaging solution is chosen for your specific circumstances.
TigerText’s HIPAA compliant messaging solution has already been implemented in more than 5,000 facilities and we already facilitate more than 150 million secure messages each month. Recently we have introduced further features on our apps for secure messaging, allowing for further collaboration and efficiency in the workplace:
To find out more about TigerText’s app for secure messaging, you are invited to download and read our white paper – “Top 10 Considerations when Selecting a Secure Messaging Solution” – and thereafter contact us with any questions you may have about HIPAA compliant text messaging solutions or TigerText’s app for secure text messaging.
Alternatively, you are welcome to read our case studies, which provide further illustrations of how TigerText’s apps for secure text messaging can enhance employee workflows, increase productivity and raise the standard of patient healthcare, or request a free demo of TigerConnect’s HIPAA compliant text messaging solution in action.
See how TigerConnect helps 6,000+ healthcare teams collaborate seamlessly across the hall or across the health system.
TigerConnect provides secure, real-time mobile messaging for the enterprise, empowering organizations to work more securely. TigerConnect’s encrypted messaging platform keeps communications safe, improves workflows, and complies with industry regulations.